Privacy Policy
VAERO collects only the information needed to provide, improve and support the experience.
Basic usage data may be used to understand page visits, support requests, order interest and delivery-related actions.
Personal information is not sold. Data is used only for VAERO’s service, support and improvement process.
Information may be shared only with trusted service providers when necessary to process orders, arrange deliveries, provide customer support or operate VAERO services. VAERO does not sell personal information to third parties.
Terms of Use
By using VAERO pages, tracking tools or support links, you agree to use them for their intended purpose.
Product information, availability and delivery details may change depending on current stock and active batches.
Final order details are confirmed directly through VAERO support before completion.
VAERO may update product information, policies, pricing or availability without prior notice as the brand, products and services continue to evolve.
All VAERO content, including text, images, branding and visual materials, is provided for informational purposes and may not be copied or used without permission.
While VAERO aims to keep all information accurate and up to date, unintended errors or temporary inaccuracies may occasionally occur and may be corrected when identified.
Shipping & Tracking
VAERO products are prepared and shipped according to available batch status.
When an order is confirmed, delivery timing and tracking information are shared as clearly as possible.
Tracking tools are provided to help customers follow their order status after dispatch.
Delivery times may vary depending on batch availability, preparation status, destination and carrier conditions.
After an order has been dispatched, delivery is handled by the carrier. VAERO will support the customer where possible, but carrier delays, failed delivery attempts or address-related issues may affect the final delivery time.
Customers are responsible for providing accurate and complete delivery information. Incorrect or incomplete information may delay delivery or require additional support steps.
Returns & Refunds
If the product arrives damaged or does not match the confirmed order details, support should be contacted as soon as possible.
Return or replacement options are reviewed based on the condition of the product and the order case.
Used, damaged or altered products may not be eligible for return.
To help us review a return request fairly, customers may be asked to provide photos, videos or other relevant information before a return is approved.
If a returned product requires inspection, any refund, replacement or other support decision will be made after the evaluation has been completed.
Products returned with missing parts, unauthorized modifications or damage unrelated to the reported issue may not be eligible for a refund or replacement.
To help us review a return request fairly, customers may be asked to provide photos, videos or other relevant information before a return is approved.
VAERO Care
VAERO Care is VAERO’s after-sales support approach, created so customers are not left alone after purchase.
This support may include usage guidance, setup direction, care recommendations, scent and atmosphere advice, and the review of product-related issues.
Every support request is reviewed individually. When suitable, repair, part support, usage guidance or replacement options may be evaluated depending on the case.
VAERO Care is not an unlimited warranty. User error, impact, dropping, incorrect use, leakage, placing the device upside down, unauthorized intervention or the use of different oils or scents are reviewed separately and may not be covered.
In suitable cases, first chamber support may be considered within VAERO Care as a goodwill-based support option. This is not an automatic right or guaranteed coverage.
For every support request, customers can contact VAERO directly through WhatsApp.
Every VAERO Care request begins with a technical review. Depending on the case, customers may be asked to return the product for inspection before repair, replacement or other support options are determined.
When returning a product for inspection, customers may be asked to return all related components, including chambers, cables and accessories. Missing parts may affect the inspection process.
Support decisions are made after the inspection process. Repair, replacement or other solutions are determined according to the inspection results and VAERO Care policies.
Products showing signs of intentional damage, unauthorized modification or misuse may not be eligible for VAERO Care support.
The final support decision is based on VAERO's technical inspection and evaluation.